I can’t even count how many hours I’ve spent in the past year arguing about some BS charge, trying to get something repaired under warranty, or even trying to redeem an valid coupon that was sent to me. I’ve reached a point where I’m exhausted in trying to fight these kinds of things but I feel like I can’t just let any of it go. Sometimes I wish I could hire a Karen, it would be 100% worth it.

  • dosse91@lemmy.trippy.pizza
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    1 year ago

    Ebay, by far!

    In 2020 my account got locked for suspicious activities, I got it unblocked and it got blocked again after 1 login. I called them again and told them what happened. Basically, they said that if you log in with literally any privacy respecting browser (Librewolf in my case), your account gets immediately locked and you have to call them, you must use Chrome, Firefox (without antifingerprinting) or any other “normal” browser. So I stopped using ebay (their loss really) but I didn’t close the account since I couldn’t log in.

    In September 2021 the account got hacked (I used the same password on multiple sites, one of them got hacked and the password ended up in a public database), it was used to pull some GPU scam and I ended up getting billed for 135€. Obviously I called the bank and blocked the transaction, then I called ebay to explain the situation. They said they would lock the account and mark it as hacked and not to worry about the 135€.

    A few months later I get a call from a debt collecting company! They want the 135€. I explained the situation again, and they said to call ebay. So I call these idiots again and they said they would contact the collectors to explain that the account was hacked and not to bother me again. A few weeks later, the collectors call me again! Ebay did not provide any evidence that the account was hacked. So once again, I called ebay and this time I finally had the “debt” cancelled and the account closed.

    Fast forward to June 2023, and I really need to buy something from ebay (old and rare PC part). Thinking that by now they would have improved their detection systems, I create an account and log in. Motherfuck. It gets locked immediately.

    This time, the experience is even worse. The support page keeps redirecting me infinitely between the italian and english versions instead of giving me a phone number. Eventually I find it on google and call them. I ask them to unlock the goddamn account and they say they can’t because they can’t verify my identity since. At this point, I’m feeling Karen’s wrath running through my body and ask to speak to a manager. They transfer me to some guy who doesn’t even speak italian. I explain the situation and after nearly a hour of wasted time he unlocks the account and I can buy the item. I don’t dare try to log in with that account again.

    Never again, fuck you ebay.

    • vizzi@lemm.ee
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      1 year ago

      The same thing happened to me!

      I created an account through a VPN and it was immediately banned. Fuck eBay.

      • dosse91@lemmy.trippy.pizza
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        1 year ago

        It was a GeForce 2 Ultra, a rare high end graphics card from 1999-2000.

        Sometimes a listing pops up, usually with an insane price, this time the price was almost reasonable but I couldn’t bid on it thanks to ebay.